Privacy Policy

Rüut Aircon And Air Source Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. About Us

Rüut Aircon And Air Source Limited provides air conditioning, air source heat pump installation, servicing, maintenance, and repair services.

For the purpose of UK data protection laws, Rüut Aircon And Air Source Limited is the Data Controller responsible for your personal information.

2. Information We Collect

We may collect the following information when you contact us or use our services:

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Service requirements and project details
  • Information provided through enquiry forms
  • Payment and billing information where applicable

We may also collect technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and quotation requests
  • Arrange surveys, installations, repairs, and maintenance visits
  • Provide customer support
  • Process payments and invoices
  • Improve our website and services
  • Send service updates or relevant information where you have provided consent

We will only use your information where we have a lawful basis to do so under UK GDPR regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties where necessary, including:

  • Payment providers
  • Software and website service providers
  • Manufacturers or suppliers involved in your installation
  • Legal or regulatory authorities where required by law

All third parties are required to handle your information securely.

5. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences
  • Analyse website performance
  • Improve website functionality

You can control or disable cookies through your browser settings.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

However, no online transmission method can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements
  • Resolve disputes
  • Maintain service records

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

9. Marketing Communications

We may contact you with updates, offers, or service information where you have provided consent.

You can unsubscribe from marketing communications at any time.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Rüut Aircon And Air Source Limited

Email: info@ruutair.co.uk

Phone: 07735 522973

Address: 23 Charter St, Leicester LE1 3UD, UK

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.