Terms & Conditions

1. Introduction

These Terms & Conditions apply to all services provided by Rüut Aircon And Air Source Limited. By requesting our services, accepting a quotation, or proceeding with installation, repair, or maintenance work, you agree to these terms.

2. Our Services

Rüut Aircon And Air Source Limited provides:

  • Air conditioning surveys and installations
  • Air source heat pump surveys and installations
  • System servicing and maintenance
  • Repairs and fault diagnosis
  • HVAC advice and support

All services are carried out by qualified professionals following relevant industry standards and regulations.

3. Quotations

All quotations provided by us are based on the information available at the time of assessment.

Quotations may change if:

  • Additional work is required
  • Existing equipment or installation conditions differ from those identified during the survey
  • Additional materials or labour are required

Any changes will be discussed with the customer before additional work is completed.

4. Surveys and Site Visits

A site survey may be required before installation work begins.

Customers must provide accurate information regarding:

  • Property access
  • Existing systems
  • Electrical supply
  • Installation requirements

Failure to provide accurate information may affect the final cost or installation schedule.

5. Installation Services

We aim to complete installations within the agreed timeframe; however, dates may change due to:

  • Equipment availability
  • Weather conditions
  • Supplier delays
  • Unexpected site conditions

We will always communicate any significant changes.

6. Repairs and Maintenance

Repair times and costs may vary depending on:

  • Equipment condition
  • Availability of replacement parts
  • Complexity of the fault

A diagnostic visit may be required before repair work can be confirmed.

7. Cancellation Policy

Customers may request cancellation before work begins.

Cancellation charges may apply where:

  • Equipment has already been ordered
  • Materials have been purchased
  • Preparation work has started

For further details, please contact us before cancelling a booking.

8. Warranty

Equipment warranties are provided according to the manufacturer’s terms.

Installation workmanship warranties may apply depending on the service provided.

Warranty coverage may become invalid if:

  • Equipment is modified without approval
  • Maintenance requirements are ignored
  • Repairs are carried out by unauthorised persons

9. Customer Responsibilities

Customers must:

  • Provide safe access to the property
  • Ensure suitable working conditions
  • Provide accurate information regarding existing systems
  • Maintain installed equipment according to manufacturer recommendations

10. Liability

Rüut Aircon And Air Source Limited will carry out services with reasonable care and skill.

We are not responsible for:

  • Delays caused by circumstances outside our control
  • Existing property defects
  • Damage caused by incorrect customer use or third-party modifications

Nothing in these terms limits your statutory rights.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Contact Us

Rüut Aircon And Air Source Limited

Email: info@ruutair.co.uk

Phone: 07735 522973

Address: 23 Charter St, Leicester LE1 3UD, UK